FAQ

Frequently asked questions

Everything owners and managers ask before switching to Smart Restaurant.

Getting started

Do my customers need to install anything?

No. Guests scan the QR code on their table and the menu opens in their phone browser — no app, no signup, on any phone.

How long does setup take?

Most venues go live in one day: we load your menu, print your table QR codes, and train your team the same afternoon.

What happens after the 30-day free trial?

You choose a plan to continue. If you don't, your account pauses — your menu and data stay safe until you return.

Plans & billing

Can I switch plans later?

Yes — upgrade or downgrade anytime; the change applies to your next billing cycle.

Are there commissions on my orders?

No. Smart Restaurant charges a flat monthly fee per venue — 0% commission, you keep every franc.

Which payment methods can my guests use?

Cash, cards, and mobile money — all recorded automatically with daily reports.

Tables & hardware

What table kits are available?

An engraved wooden menu holder with space for salt, chili and toothpicks (12,000 RWF/table), a plastic holder with salt & chili space (5,000 RWF/table), or free waterproof QR stickers.

Can I add more tables or menu items later?

Yes. Starter covers 10 tables and 50 menu items, Pro covers 40 tables and 200 items, and Enterprise is unlimited — upgrade whenever you grow.

Languages & data

Which languages does the menu support?

English, French, Kinyarwanda and Kiswahili — guests switch language themselves on their phone.

Is my data protected?

Yes. Smart Restaurant is GDPR and Rwanda Data Protection Law compliant; your sales data belongs to you.

Still have questions?

Start a free trial or talk to our team — we answer the same day.

Start free trial